SHIPPING, CANCELLATION, AND REFUND POLICY
Cancellation Prior to Event Date
If you cancel your participation(s) before the event date, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at mindtcesecretariat@msnt.org.my
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 24 hours upon your submission in order for a cancellation prior to event date.
Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
- All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
- Only items that have been purchased directly from mindtcesecretariat@msnt.org.my Online Store can be eligible for a return.
- Any mindtcesecretariat@msnt.org.my Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
- Goods are eligible for a return if the following are applied:
- Incorrect: The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.
- Damaged: The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete mindtcesecretariat@msnt.org.my Online Store product.
- Returned items must meet the following requirements: The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
- Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
- We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.
REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
- Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
- Credit card refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
Change in Shipping Address
If you have any request for change of shipping address, please email us at mindtcesecretariat@msnt.org.my within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
PRIVACY POLICY
Your Privacy
We respect the privacy of your personal information and strive to maintain the confidentiality of the personal information you give us. Collecting your personal data aims to deliver products and services for future marketing purposes and improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g., arranging for a product to be sent to you, carrying out credit and other security checks, and for customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third-party service providers, and appointed marketing agencies.
Your Consent
Without your permission, we will not sell your name, address, email address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site).
Communication & Marketing
If you have purchased from our store, we may occasionally update you on our latest products, news, and special offers via email, post & telephone. You will also be allowed to receive such communications from us and selected third parties when you become a member of 7th MINDTCE.
All 7th MINDTCE members can opt out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties, you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the 7th MINDTCE website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications that might we send you.
What are Cookies?
A cookie is a small information file sent to your computer and stored on your hard drive. If you have registered with us, your computer will store an identifying cookie, saving you time each time you re-visit 7th MINDTCE, by remembering your email address. You can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent.
Site Statistics
We may disclose aggregate, anonymized statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. 7th MINDTCE uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve its services for its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
- In the event that 7th MINDTCE sells or buys any business or assets;
- If 7th MINDTCE or substantially all of its assets are acquired by a third party, in which case personal data that we hold about our customers may be one of the transferred assets or
- If we are obliged to disclose or share your personal data to comply with any legal obligation, enforce or apply our terms of, or protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information for fraud protection and credit risk reduction with other companies and organizations.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking Your Details
If you wish to verify the details you submitted to 7th MINDTCE, you may contact us via the email address or address below. Our security procedures mean we may request proof of identity before revealing information. This proof of identity will be your email address and password submitted upon registration. Therefore, you must keep this information safe as you will be responsible for any action we take in response to a request from someone using your email and password. We would strongly recommend not using the browser’s password memory function as that would permit other people using your terminal to access your personal information.
Contacting Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you provide us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the 7th MINDTCE team, who will be delighted to answer any questions you may have.
